Channels tab: reply volume by connected channel

Go to Apps → Caro → Analytics → Channels. Unlike most other Analytics tabs, this one isn't plan-gated — it's simply empty until you've connected a channel and it's handled some replies.

What it shows

Channel replies breaks down reply volume by which connected channel — Gmail, Telegram, or WhatsApp — handled it, separate from storefront-widget conversations.

Why it's empty on a new store

The empty state — "No channel replies yet in this period" — simply means no channel has been connected yet, or none have received messages in the selected date range. See Connecting Gmail, Connecting Telegram, or Connecting WhatsApp to get a channel live, then check back here to see its reply volume alongside the others.