Refund Policy

We want you to feel confident trying Vosaire. Every new customer gets a 7-day money-back guarantee on their very first purchase — whether monthly or annual. After that first 7-day window, all charges are non-refundable, including every subsequent renewal. All payments are processed securely through Razorpay.

If you are a new customer subscribing to any paid Vosaire plan for the first time — monthly or annual — you may request a full refund within 7 calendar days of your initial purchase date. No questions asked, no forms to fill out.

This guarantee applies once per account, to the very first charge only. It does not apply to any subsequent billing cycle, renewal, upgrade, or plan change.

After the 7-day window has passed, the charge is final and non-refundable.

All renewal charges are non-refundable. This applies to both monthly plan renewals (charged each month after the first) and annual plan auto-renewals (charged each year after the first).

Once a renewal has been processed, it cannot be reversed. To prevent an upcoming renewal, cancel your subscription before the billing date. You can cancel at any time from your dashboard — your access continues until the end of the current paid period and you will not be charged again.

Monthly plans renew automatically every 30 days. Your first monthly charge is covered by the 7-day guarantee above. Every subsequent monthly charge is non-refundable. We do not issue partial-month credits for unused days.

Annual plans are billed once per year at a discounted rate. Your first annual charge is covered by the 7-day guarantee above. When the plan auto-renews at the end of the year, that renewal charge is non-refundable.

Cancel before your renewal date if you do not wish to continue. You retain full access for the remainder of the paid year.

Vosaire offers a free trial on select plans. No payment method is required during the trial. You will only be charged if you actively choose to subscribe to a paid plan. When you do subscribe, the 7-day money-back guarantee applies to that first charge — so you are still protected even after a trial.

We may issue refunds outside the standard policy at our discretion in the following situations:

• A billing error or duplicate charge caused by Vosaire or Razorpay.
• The Service was materially unavailable for an extended period (exceeding our stated uptime SLA) during your paid period and we were unable to resolve the issue.
• Your account was terminated by Vosaire without cause on your part.

In all other cases — including dissatisfaction with AI response quality, feature gaps, or a change in your business needs — refunds are subject to the timelines above. We encourage you to use the free trial to evaluate the product before committing to an annual plan.

Upgrades. When you upgrade from one plan to a higher plan mid-cycle, you are charged a prorated amount for the remainder of the billing period. This prorated charge is non-refundable once applied.

Downgrades. Downgrades take effect at the start of the next billing period. No credit or refund is issued for the difference in the current period.

To request a refund, email us at support@vosaire.com with the subject line “Refund Request” and include your account email address and the reason for the request. We aim to respond within 2 business days.

Approved refunds are processed through Razorpay and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks that are filed without contacting us first may result in immediate suspension of your account. We are always happy to resolve billing issues directly and quickly.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. For material changes, we will notify Account Holders by email at least 14 days before the changes take effect.

Questions about a charge or this policy? Email support@vosaire.com. We aim to respond within 2 business days.