The best Gorgias alternative for Shopify
One flat monthly rate, no per-conversation fees, and 9 more real capabilities than Gorgias — see the full breakdown below.
capabilities Gorgias doesn't have
vs. Gorgias, real numbers
Verified 2026-09-11
Vosaire's Pro plan includes 15,000 AI replies for $199.99/mo, flat. A Gorgias Pro-plan merchant fully automating a comparable ~1,000 conversations/mo pays roughly $1,260/mo once the AI-resolution fee stacks on the $360 ticket sticker price.
The 32 capabilities below are real, seeded Vosaire features (see the full list further down this page) — not a neutral third-party checklist. Gorgias's 23 count comes from direct research into its own site and product docs — not just its thin Shopify App Store listing — verified 2026-09-11. A dash means no evidence was found, not a claim the capability is unavailable.
Vosaire vs Gorgias, side by side
| Feature | Vosaire | Gorgias |
|---|---|---|
| Flat-rate pricing — no per-message overage fee | ||
| Order status tracking | ||
| Live inventory awareness ("only 3 left") | ||
| Full-height, full-screen chat mode | ||
| Unlimited products & pages trained on | ||
| Remembers customers across visits | ||
| Revenue attribution dashboard | ||
| Sales agent — checkout links included | ||
| Cart abandonment recovery | ||
| Coupon creation on the fly | ||
| Cancellation intake flow | ||
| Back-in-stock capture | ||
| Draft order creation | ||
| Gmail inbox integration | ||
| WhatsApp channel | ||
| Telegram channel | ||
| Proactive engagement (auto-open teaser) | ||
| Developer REST API | ||
| Custom API tools (call your own systems) | ||
| Conversation routing rules | ||
| CSAT / sentiment analytics | ||
| AI re-ranking for answer accuracy | ||
| Brand terminology dictionary | ||
| Customer metafield enrichment | ||
| White-label — remove app branding | ||
| Free trial before you pay | ||
| Email OTP verification for customer identity | ||
| Automated cart-recovery & coupon-expiry email sequences | ||
| Product recommendation & sales insights | ||
| Marketing consent capture (email/SMS opt-in) | ||
| AI-suggested follow-up questions | ||
| True multi-store management — one account, shared dashboard |
A dash means we found no evidence of that capability on Gorgias's own site and product docs as of 2026-09-11— researched directly, not read off its thin Shopify App Store listing — not a claim it's unavailable. See their Shopify listing or their own site for the latest.
Everything you get with Vosaire
Flat-rate pricing — no per-message overage fee
Only VosaireOrder status tracking
Live inventory awareness ("only 3 left")
Full-height, full-screen chat mode
Only VosaireUnlimited products & pages trained on
Only VosaireRemembers customers across visits
Revenue attribution dashboard
Sales agent — checkout links included
Only VosaireCart abandonment recovery
Coupon creation on the fly
Cancellation intake flow
Back-in-stock capture
Draft order creation
Gmail inbox integration
WhatsApp channel
Telegram channel
Only VosaireProactive engagement (auto-open teaser)
Developer REST API
Custom API tools (call your own systems)
Conversation routing rules
CSAT / sentiment analytics
AI re-ranking for answer accuracy
Only VosaireBrand terminology dictionary
Only VosaireCustomer metafield enrichment
White-label — remove app branding
Free trial before you pay
Email OTP verification for customer identity
Automated cart-recovery & coupon-expiry email sequences
Product recommendation & sales insights
Marketing consent capture (email/SMS opt-in)
Only VosaireAI-suggested follow-up questions
Only VosaireTrue multi-store management — one account, shared dashboard
Worth knowing about Gorgias
- • Gorgias's own documentation confirms AI-resolved conversations are billed on top of the ticket fee — $1.00 per AI resolution (monthly) / $0.90 (annual), plus a $1.50 overage rate. An AI-resolved conversation counts against both the ticket quota AND the resolution fee at once, unless a human touches it within 72 hours (then it's ticket-only). A Pro-plan merchant fully automating 1,000 conversations/mo pays roughly $1,260/mo, not the $360 sticker price.
- • Multi-store is genuinely strong — unlimited brands on every plan including the $10 Starter, no extra fee — but all connected stores share one ticket pool with no per-store data separation, unlike Vosaire's Scale plan, which gives each store its own reply-cap allocation within the shared pool.
- • Cart-abandonment recovery runs through CartConvert, a separate add-on app that works via live agents doing SMS outreach, not a native, fully-automated AI flow.
- • A "ticket" isn't the same as a conversation or a reply — one customer issue spread across channels can span multiple tickets, so the plan caps count differently than they first appear. Gmail integration is also Basic-plan-and-up only, not available on Starter.
- • Real Shopify App Store reviews report a $780 billing overcharge from an infrastructure change (refund delayed), AI accuracy benchmarked at 59% versus a 71% category average, and complaints of the AI "fabricating answers" when under-informed.
- • Gorgias is a genuinely mature, deeply-featured helpdesk — its real capability set (draft orders, metafields, CSAT, full API, custom actions, pooled multi-store) is much closer to Vosaire's than its thin Shopify listing suggests. The pricing critique above still stands; the feature gap mostly doesn't.
What each one actually costs
Vosaire — billed through Shopify
Free
See Vosaire answer your customers — free, no credit card required.
- 100 AI replies / month
- Train on up to 250 products
- Up to 50 pages/blog posts trained
- Widget on storefront — no code
- Order status tracking
Starter
Add AI support to your Shopify store today.
- 1,000 AI replies / month
- Unlimited products & pages trained on
- Product Q&A from your catalog
- Store policies & FAQ knowledge base
- Widget on storefront — no code
Growth
Deeper analytics, CSAT insights, and revenue attribution.
- 5,000 AI replies / month
- Everything in Starter, plus:
- Gmail inbox — reply to support emails
- Full-height, full-screen chat mode
- Customer memory — remembers shoppers
Pro
Every Vosaire feature, for scaling single-store merchants.
- 15,000 AI replies / month
- Everything in Growth, plus:
- Sales agent — cart recovery, proactive recommendations, coupons, checkout links
- Automated reminders — abandoned cart, unfinished checkout & expiring coupons
- AI re-ranking for higher answer accuracy
Scale Multi-Store
For merchants running multiple Shopify stores.
- 40,000 AI replies / month, shared across stores
- Unlimited products trained on
- Up to 5 Shopify stores, each with its own independently-trained AI agent
- Unified "All Stores" dashboard — conversations, revenue, analytics, channels
- Bulk-clone knowledge sources & widget design across stores
Gorgias — verified 2026-09-11
| Plan | Price/mo | Included | Notes |
|---|---|---|---|
| Starter | $10.00 | 50 tickets | no Gmail integration on this tier; +$0.40/ticket overage, +$1.00/AI resolution ($0.90 annual, $1.50 overage) |
| Basic | $60.00 | 300 tickets | adds Gmail; +$40 per 100 tickets overage, +$1.00/AI resolution ($0.90 annual, $1.50 overage) |
| Pro | $360.00 | 2,000 tickets | 600 AI interactions included; +$36 per 100 tickets overage, +$1.00/AI resolution beyond that ($0.90 annual, $1.50 overage) |
| Advanced | $900.00 | 5,000 tickets | 2,500 AI interactions included, dedicated email server + CSM; +$36 per 100 tickets overage, +$1.00/AI resolution beyond that |
Gorgias meters usage differently from Vosaire's AI-reply-based plans, so a direct cost-per-reply figure isn't apples-to-apples here — see the notes column above for how each plan is actually metered.
Where Gorgias might actually fit better
Gorgias bills a ticket fee AND a separate AI-resolution fee for the same conversation — real spend often lands well past the sticker price. Its multi-store pooling is genuinely excellent (unlimited brands, no per-store fee), which Vosaire doesn't match on raw cost. But Vosaire is one flat monthly price with no per-AI-reply fee, ever, and no double meter to budget around.
When it's the better pick: If you already run your whole support stack — email, social, SMS — through Gorgias's unified inbox, or you run multiple brands and want genuinely pooled multi-store with no per-store fee (better on raw cost than Vosaire's own Scale plan, though with less per-store data separation), Gorgias has a real case here beyond just switching cost.
Vosaire vs Gorgias — FAQ
Is Vosaire a good alternative to Gorgias?+
If you're a Shopify merchant looking for AI support with native order tracking, product Q&A, and no per-conversation billing, Vosaire is built specifically for that. Gorgias bills a ticket fee AND a separate AI-resolution fee for the same conversation — real spend often lands well past the sticker price. Its multi-store pooling is genuinely excellent (unlimited brands, no per-store fee), which Vosaire doesn't match on raw cost. But Vosaire is one flat monthly price with no per-AI-reply fee, ever, and no double meter to budget around.
How does Vosaire's pricing compare to Gorgias?+
Gorgias meters usage differently from Vosaire (tickets rather than AI replies), so a direct price comparison requires converting between units — see the notes in the pricing table for how we approached that.
What does it cost to switch from Gorgias to Vosaire?+
Nothing beyond your Vosaire subscription — there's no setup fee or migration charge, and Vosaire's Free plan (no credit card required) lets you try it fully before you cancel anything else.
Is there a free trial?+
Vosaire has a genuinely free plan, no credit card required — not just a trial. Every paid plan also includes a 7-day free trial, billed through Shopify, with no charge until the trial ends.
Try Vosaire free — no credit card required
Install free5.0 on the Shopify App StoreVosaire is not affiliated with Gorgias. Pricing and features were researched directly from Gorgias's own site and product docs on 2026-09-11 and may have changed since — see its Shopify listing for the latest. All trademarks belong to their respective owners.
See everything Vosaire can do, or compare it against other Shopify apps.