Blog / Customer Support

Shopify Customer Support Guides

Running customer support for a Shopify store: busy-season checklists, order questions, returns, and support across email, chat and WhatsApp.

Customer Support · Guides

The Shopify BFCM Customer Support Checklist for 2026

Black Friday Cyber Monday 2026 runs November 27–30. Here's a practical, week-by-week checklist for getting your Shopify store's customer support ready for the busiest weekend of the year — before the tickets arrive.

October 1, 2026