Create a Telegram AI Agent for Your Store
Vosaire runs your own Telegram bot — answering the moment a customer messages it, with the same training and answers as everywhere else. A bot token paste connects it, no developer needed.
One trained agent. Unlimited Telegram bots.Why merchants add Telegram
- Telegram is often where a DTC brand builds its most direct community
- But it's rarely staffed with the same care as a support inbox
- Vosaire keeps it staffed automatically — same trained agent as everywhere else
- A Telegram question gets the same accurate answer a shopper gets on your site
Everything Vosaire does on Telegram
Support
- Order tracking and shipment status, straight from Shopify
- Product Q&A and store policy answers from your real catalog
- Escalates to your team with full context when it's genuinely unsure
Sales
- Applies and explains discount codes correctly, including sale-item rules
- Remembers everything a customer says they want across the chat and bundles it into one real checkout link — no cart button needed
Scale & control
- Connect as many bots as you run — no cap on how many you add
- Choose whether it replies inside group chats, or only 1:1 direct messages
- Route by a specific username, message content, language, or business hours/day/time
- Choose how product photos are sent — as a carousel, one at a time, or not at all
Real settings, shown one at a time
Route every message exactly where it should go
Match on message content, username, language, or time of day, then send it to a specific agent, a different reply mode, a tag, or a human instead of the AI.
- Condition fields: message content, sender's username, language, business hours, day/hour
- Actions: switch agent, change reply mode, add a tag, skip the AI and escalate, or notify your team
Choose how product photos show up — and who can talk to your bot
Recommend a product on Telegram and choose exactly how the images arrive — a swipeable carousel, one photo at a time, or text only. Turn on group replies only if your bot actually lives inside a customer group.
- Carousel, individual, or no-image layout for every product recommendation
- Group chats off by default — 1:1 direct messages only until you turn it on
Carousel
Individual
None
A real Telegram conversation
Aria Apparel Bot
bot
@lena_k
Sounds good, thanks!
@davidb
Will do, cheers
@sophie_w
See you then
Aria Apparel Bot
bot
What you need to connect it
- 1A bot created via @BotFather — Telegram's official bot for creating other bots
- 2The bot token @BotFather gives you, pasted into Vosaire's dashboard
- 3Your bot's username, linked from your storefront or socials once it's connected
Customers message your store's bot, not a personal Telegram account — keep the bot token private, like a password. If it's ever exposed, revoke it in @BotFather and reconnect with a new one.
Frequently asked
Do I need a developer to set up Telegram?+
No — creating a bot through @BotFather takes a couple of minutes, and pasting its token into Vosaire's dashboard is the entire setup.
Can I connect more than one Telegram bot?+
Yes — there's no limit on how many Telegram channels you connect, each with its own routing rules and reply mode.
Can I stop it from replying in group chats?+
Yes — there's a toggle for whether the bot responds inside group chats at all, or only in 1:1 direct messages.
Can I control how product photos are sent?+
Yes — choose whether recommended products show as a carousel, one image at a time, or with no images at all.
What if my bot token gets exposed?+
Revoke it in @BotFather, generate a new one, and reconnect here with the new token — treat it like a password.