Real answers, not a scripted FAQ
Most Shopify chatbots answer from whatever they were trained on once. Vosaire's Support Agent checks live Shopify data for order status and stock, verifies identity before anything sensitive, and hands off to your team with full context the moment it's genuinely unsure.
Confident answers, from data that's already stale
A generic Shopify chatbot answers from what it was trained on once — it doesn't check what's actually true right now.
- Answers from static training data, so a product that sold out an hour ago still gets called "in stock"
- Hands out order and account details to whoever's typing, with no way to verify it's really that customer first
- Loses full context the moment a cancellation or return needs a human — the customer has to explain everything again
- Starts from zero on every visit, even for a customer it already helped last week
Recognizes a logged-in customer, skips the usual ask
Order status, tracking, total spend, order count — pulled live from Shopify. If the customer is already logged in, Vosaire already knows who they are and never makes them repeat their email or order number.
- Recognizes logged-in customers automatically — no re-asking for email or order number
- Pulls real-time status, fulfillment, and tracking straight from Shopify
- Answers account-level questions — total spend, order count, how long they've been a customer
- Never invents a status or number it doesn't actually have
Checks real stock, every single time
Before telling a customer an item is available, Vosaire checks live Shopify inventory — even for a product it already showed a few messages ago, since stock can change mid-conversation.
- Checks live Shopify stock before confirming availability — not a cached snapshot
- Re-checks even for a product already shown earlier in the same conversation
- Surfaces exact stock counts when they're low, not just "in stock"
- Flags out-of-stock items plainly, up front, never letting the product card speak for itself
You decide what a fake email can't touch
A one-time 6-digit code, sent to the customer's email and checked against what they reply with in chat — before Vosaire trusts that email for whichever actions you pick. Not one blanket switch: coupons, marketing consent, checkout links, back-in-stock alerts, order lookup, and escalation can each be turned on independently.
- Pick any combination of 6 actions that require a verified email, or select all
- Verification is remembered per email address, not per chat session
- Unchecked actions are never affected, even with this turned on
- A typo'd or fake email can't silently receive a discount code or checkout link
Captured properly, decided by your team
When a customer wants to cancel, return, or modify an order, Vosaire records the order details, reason, and their contact info, and gives them a reference number on the spot — then routes it to your team to actually decide. It never approves, refunds, or cancels anything itself.
- Captures order details, reason, and contact info in one structured request
- Gives the customer a reference number to follow up with, in the same chat
- Flags repeat requests from the same customer so your team sees the pattern
- Never auto-approves, refunds, or cancels an order — your team always decides
Every conversation leaves your team a trail
When a conversation wraps up, Vosaire silently saves a short summary to that customer's Shopify profile — what they asked about, what happened — so your team has context on repeat contacts without the customer ever seeing extra back-and-forth.
- Saved automatically once a conversation naturally winds down
- Written directly to the customer's Shopify profile, not a separate spreadsheet
- Never mentioned to the customer — adds zero extra steps to their experience
- Gives your team real context on repeat contacts, not just a raw transcript to re-read
Support Agent FAQ
Does it ever guess an order status or stock count?+
No — every order, tracking, and stock answer comes from a live Shopify lookup at the moment it's asked, never from training data or a cached snapshot.
Can it approve a refund or cancellation on its own?+
No, and that's deliberate. It captures the order details, reason, and contact info, gives the customer a reference number, and routes the decision to your team — exceptions genuinely benefit from a person's judgment.
Do customers have to verify their identity before getting order info?+
That's your call — email verification can be required for any combination of sensitive actions (order lookup, discount codes, checkout links, and more) independently, or turned off entirely.
What happens when it genuinely doesn't know the answer?+
It escalates to your team with the full conversation transcript attached, so the customer never has to repeat themselves to a human.
See it running on your own store
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