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Connecting Gmail

Go to Apps → Caro → Support Channels → Add a channel → Gmail.

Connect Gmail step 1 of 3 dialog with the sign-in button highlighted

Setup

This is the simplest of the three channels to connect — it's a standard Google sign-in, not a manual API key setup.

  1. Click Connect new Gmail account.
  2. Sign in with the Google account for the inbox you want Caro to reply from.
  3. Grant the requested permissions.

The dialog is labeled "step 1 of 3" — after signing in, you'll be walked through the remaining steps (typically confirming which inbox/label to watch and how replies should be sent).

If you get stuck

The dialog includes a "schedule a call with support" link that opens a pre-filled email to support@vosaire.com — use this if the Google sign-in doesn't complete, or if you're not sure which Google account to use for a shared support inbox.

What happens after connecting

Once connected, incoming emails to that inbox generate conversations that Caro can respond to using the same training data and actions as the widget — visible in Conversations alongside widget and other channel conversations.