Where to manage billing
Go to Settings → Billing. Here you can see your current plan, usage, and manage your subscription.
Plans
Vosaire offers several plans to match different scales of use. The main differences between plans are:
- Conversation volume — how many conversations per month your agents can handle
- Agents — how many AI agents you can create
- Team seats — how many people can have access to your organization
- Channels — some channels (like WhatsApp) are available on higher plans
- Knowledge sources — higher plans support more sources and larger documents
Visit the Pricing page to see the current plan options with exact limits.
Free trial
New accounts start with a free trial that gives you full access to paid features for a limited period. No credit card is required to start. When the trial ends, you can choose a paid plan to continue, or your account moves to the free tier.
Upgrading your plan
From the Billing page, click Upgrade Plan and select the plan that fits your needs. You'll be taken to the checkout flow powered by Stripe — all payments are processed securely.
Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of the current billing period.
Annual vs. monthly billing
You can choose to pay monthly or annually. Annual billing is discounted. Switch between billing periods from the Billing page — changing to annual applies at your next renewal date.
Invoices and receipts
All invoices are available in Settings → Billing → Invoices. Each invoice is also emailed to the billing email address on your account. If you need to add a VAT number, company name, or billing address, you can update those in the billing portal.
Cancelling
To cancel your subscription: Settings → Billing → Cancel Plan. Your access continues until the end of the current billing period — you won't be charged again after that.
After cancellation, your account moves to the free tier. Your agents, conversations, and settings are preserved, but you'll be limited to the free tier's conversation quota and feature set.
If you cancel by mistake or want to come back, you can resubscribe at any time from the same Billing page.
Failed payments
If a payment fails (expired card, insufficient funds), Vosaire will retry the charge a few times over the following days. You'll get an email notification with a link to update your payment method. If the payment isn't resolved within the grace period, your account will pause until billing is sorted out.
Update your payment method in Settings → Billing → Payment Method.