Docs / Analytics & Insights
Analytics & Insights
All 8 Analytics tabs, explained.
Analytics Overview: traffic and timing at a glance
Daily conversations, unique visitors, peak hours, and visitor countries — free on every plan.
Questions tab: what customers are actually asking
Top questions, unanswered questions, and conversation topics — a paid-plan upgrade.
Sources tab: how well your training data is performing
Source performance and gaps are paid features; Recently trained answers is free and always on.
Satisfaction tab: CSAT from your conversations
Customer satisfaction scoring, aggregated across your conversations — a paid-plan feature.
Cart & Revenue tab: what Vosaire contributes to sales
Revenue attribution, cart activity, and recent carts started through the agent — a paid-plan feature.
Sales Insights tab: product recommendation performance
How well the Product recommendations action is actually driving engagement — a paid-plan feature.
Channels tab: reply volume by connected channel
How many replies went out through Gmail, Telegram, or WhatsApp — free on every plan.
AI Insights tab: conversation insights and agent memory
Deep AI-generated conversation analysis (paid) plus a free, always-on log of knowledge gaps and corrections.