Running more than one Shopify store? Manage them all from one place.
One AI agent, one login, one shared reply pool — across up to 5 stores. No competitor offers a unified view like this today.
Plan
Scale Multi-Store
AI replies
38,412 / 60,000
Stores
3 / 5
Split by currency
Revenue is never blended across stores that sell in different currencies.
Shared reply pool
60,000 AI replies a month, shared across every connected store.
Multi-store shouldn't mean multiple everything
Today, every store you run means a separate admin login, a separate knowledge base, and no combined view of what's happening across your business.
- Logging into a different Shopify admin for every store, one at a time
- Retraining the same policies and FAQs on each store separately
- No combined view of revenue, conversations, or support load across stores
- No way to tell which store needs attention without checking all of them
One hub, layered over every store
All Stores sits on top of each store's own admin — nothing about how a single store works changes. It just adds one place to see and manage all of them together, with revenue always split by currency instead of blended into one misleading number.
Jump into any store's conversations, no switching
See what shoppers are asking across every store and open any conversation directly.
- One inbox view spanning every connected store
- Filter and search across all stores at once
- No re-authenticating into each store's admin
All conversations
Do you have this in size M?
Is this fragrance cruelty-free?
Where's my order #4821?
Leads and requests, without the store-by-store hunt
Every captured lead and every open request, from every store, in one place.
- Cross-store lead capture visibility
- See which store has requests waiting on your team
Leads & requests
Lead captured — jane@example.com
Request — fragrance allergy question
Combined AI performance, honestly scoped
AI action items and CSAT across every store today. We'd rather ship what's real than promise cross-store topic or funnel analytics before they exist.
- AI action items across every store
- CSAT rolled up across your whole org
CSAT — all stores, this month
4.8/5
Top AI action item
Connection health, everywhere, from one place
See every channel connected to every store and manage them centrally.
- Cross-store channel status at a glance
- Disconnect or reconnect a channel without switching stores
Channel connections
Bulk-clone what should be shared — not what shouldn't
Clone shared policies, FAQs, and brand-voice sources to every store in one click. Product catalogs stay store-specific by design — that's not a limitation, it's the correct behavior for stores with different inventory.
- One-click clone of custom knowledge sources across stores
- Product data is deliberately excluded from cloning
Clone knowledge source
Shipping & Returns Policy
Custom source — not a product catalog
One consistent brand, across every storefront
Clone your widget's design — colors, layout, launcher — to every store so shoppers get the same experience everywhere.
- Bulk-clone widget design settings across stores
- Each store can still override anything it needs to
Clone widget design
Brand color, launcher & bubbles
Only what's editable in Shopify — no business hours
Connect stores and allocate your reply pool
Add stores to your subscription and decide how the shared AI-reply pool is split between them.
- Connect up to 5 stores under one subscription
- Set a per-store reply cap within the shared pool, if you want one
Connected stores
3 / 5 slots usedOne pool of AI replies, split however you want
60,000 AI replies a month, shared across every connected store. Leave it open, or set a per-store cap from the Stores tab so no single store can use it all.
Who this is for
Multi-brand groups
Separate storefronts under one company, each with its own catalog but shared support standards.
Regional storefronts
The same brand, split by country or currency, that still needs one combined view of performance.
Wholesale + DTC
One brand running a wholesale store and a direct-to-consumer store side by side.
What changes when you move to Scale
Everything in Pro carries over — Scale only adds to it.
| Feature | Pro | Scale |
|---|---|---|
| Price | $199.99/mo | $499.99/mo |
| AI replies / month | 15,000 | 60,000 (shared) |
| Connected stores | 1 | 5 |
| AI agents (bots) | 1 | 5 |
| Custom source pages | 200,000 | Unlimited |
| Check inboxes every | 10 min | 5 min |
| Unified All Stores dashboard | — | Included |
| Bulk-clone knowledge & widget design | — | Included |
| Per-store AI reply cap | — | Included |
Instead of buying 5 separate Pro subscriptions
5 × Pro would cost $999.95/mo for 75,000 total replies, with no shared pool and no combined dashboard.
Scale is $499.99/mo for 60,000 replies — about half the price, for 80% of the reply volume, plus everything else Scale adds.
One plan, up to 5 stores
Scale Multi-Store
For merchants running multiple Shopify stores.
- 60,000 AI replies / month, shared across stores
- Unlimited products trained on
- Up to 5 Shopify stores, each with its own independently-trained AI agent
- Unified "All Stores" dashboard — conversations, revenue, analytics, channels
- Bulk-clone knowledge sources & widget design across stores
- Per-store AI reply cap — allocate the shared pool however you want
- Unlimited conversations analytics + CSV export
- Priority support — under 4hr SLA
- Dedicated onboarding call
- Everything in Pro
Multi-store FAQ
Does every store share the same AI agent, or does each get its own?+
Each connected store gets its own separate AI agent, trained purely on that store's own product catalog and data — never one shared brain across stores. The only things shared are the AI-reply pool (optionally capped per store) and, if you choose, a one-time clone of non-catalog knowledge sources and widget design to save setup time.
Does each store need its own subscription?+
No. One Scale Multi-Store subscription covers up to 5 stores — you add stores from the Stores tab, and they share the same AI-reply pool.
Can I limit how many replies one store uses?+
Yes, optionally. You can set a per-store reply cap so one high-traffic store can't use up the whole shared pool — or leave every store uncapped and let them share it freely.
Do I have to train each store separately?+
Shared knowledge (policies, FAQs, brand voice) can be bulk-cloned to every store in one click. Product catalogs stay store-specific, since each store's inventory is different.
Is revenue combined across stores in one currency?+
No — revenue is always shown split by currency, per store and combined. We don't blend currencies into one misleading number.
Bring every store into one view
Start a 7-day free trial of Scale Multi-Store, billed through Shopify.
Start free trial