Plans and what they unlock
Go to Apps → Caro → Billing → Change plan to see this comparison live, with pricing and a Test with this plan button for each tier.
Starter — $159.90/year
- 2,000 AI replies/month
- Unlimited products trained on
- Order status tracking
- Product Q&A from your live catalog
- Store policies & FAQ knowledge base
- Gmail, WhatsApp & Telegram inboxes
- Contact form & lead capture
- 30-day analytics history
Growth — $499.90/year
Everything in Starter, plus:
- 5,000 AI replies/month
- Live inventory awareness ("only 3 left")
- Revenue attribution dashboard
- Customer notes & tags synced to Shopify
- Cancellation intake flow
- AI conversation summarization
- 90-day analytics
Pro — $1,999.90/year
Everything in Growth, plus:
- 15,000 AI replies/month
- Sales agent (cart, coupons, checkout)
- Customer metafield enrichment
- Custom API tools (connect your 3PL/ERP)
- Routing rules & conversation automation
- Shopify Flow trigger automation
- 180-day analytics + AI re-ranking
Matching plans to features documented elsewhere
Every plan-gated feature mentioned throughout this help center maps directly to one of these tiers:
| Feature | Plan |
|---|---|
| Live inventory check, Cancellation & return intake, Customer notes & tags, Remember returning customers, Revenue Attribution (Cart & Revenue) | Growth |
| Sales actions (discounts, draft orders, back-in-stock, marketing consent), Customer profile fields, Shopify Flow trigger, Custom API tools, AI re-ranking | Pro |
Billing frequency
Plans can be billed Pay monthly or Pay yearly — the pricing shown above is the yearly rate, and the plan-selection screen lets you toggle between the two.