Sales actions: discounts, draft orders, back-in-stock, and marketing consent

Go to Apps → Caro → Actions. The Sales section groups four actions around moving a conversation toward a purchase — all four require the Pro plan.

Create discount code

Creates a one-time Shopify discount code on the fly during a conversation — e.g. offering a small incentive to a hesitant customer, or issuing a goodwill discount after a complaint, without you having to do it manually in Shopify admin.

Create draft order

Builds a Shopify draft order and gives the customer a direct checkout link — useful when a customer wants to buy something Caro helped them configure (a bundle, a specific variant combination) without them having to re-navigate your storefront themselves.

Back-in-stock capture

Records a customer's interest in a sold-out product so you can notify them when it's restocked, directly through the conversation rather than requiring them to find and fill out a separate form.

Marketing consent capture

Records a marketing opt-in directly in Shopify when a customer agrees to receive marketing communications during a chat — keeping consent properly recorded without extra manual entry.

Enabling these

Each has its own detail page with an Enable this action checkbox, but all four are locked until you're on the Pro plan — see Plans and what they unlock.