Frequently asked questions

Does pausing my agent remove the widget from my store?

No. Setting Status to Inactive stops Caro from replying, but the chat widget itself stays visible unless you separately turn off the theme app embed. See Pausing and resuming your agent.

Does adding more training content cost extra?

No — Trained pages shows Unlimited on every plan. Only AI replies are capped monthly by plan tier. See Understanding "Usage this month".

Can I use Caro on more than one channel at once?

Yes — the storefront widget and any connected channels (Gmail, Telegram, WhatsApp) all run off the same agent, training data, and settings simultaneously. See Channels overview.

What's the difference between "Remember the conversation across visits" and "Remember returning customers"?

The first continues the same browser session's conversation after a reload; the second (Growth plan) recalls facts from a customer's entirely separate, past conversations. See What Caro remembers, and what it doesn't.

Why can't I edit a custom source after adding it?

There's no in-place edit for custom sources — delete it and re-add it with the correction, or use Sync now if the fix was made on the live page/URL itself. See Editing and removing sources.

How do I cancel my subscription?

Through Shopify Admin → Apps → Caro → Manage subscription — not from inside Caro's own Billing page. See Understanding your plan and trial.

Is my agent token safe to share?

No — treat it like a password. Regenerate it immediately if you suspect it's been exposed. See Agent token and the Activity log.