Getting help when something's wrong

If the troubleshooting articles here don't resolve it, reach the Vosaire team directly.

Contacting support

Several places inside Caro link straight to support — for example, the Connecting Gmail and Connecting WhatsApp dialogs both include a "schedule a call with support" link that opens a pre-filled email to support@vosaire.com. You can use that same address any time, not just during channel setup.

What to include

To get a faster, more accurate answer, include:

• What you expected vs. what happened — be specific ("Caro should have answered from our return policy, but said it didn't know")
• The conversation, if relevant — a link or screenshot from Conversations showing the actual exchange
• Your plan — visible on the Billing page, since some features are plan-gated and "not working" sometimes means "not included on this plan"
• Whether it's new or has always been broken — helps distinguish a recent regression from a fundamental misconfiguration

Self-serve resources to check first

Before reaching out, it's worth a quick pass through:

• Widget not showing on your storefront
• Agent not replying, or answering incorrectly
• Troubleshooting a source that failed to sync

Most day-to-day issues are covered by one of these three.