Docs / Sales & Support Actions
Product recommendations
Available on every plan, off by default. Go to Apps → Caro → Actions → Product recommendations to turn it on.
What it does
Without this action, if a customer asks "what jackets do you have?", Caro can only describe products in text, based on what it learned from your training data — which can drift out of date between syncs. With Product recommendations enabled, Caro instead shows real, clickable product cards pulled live from your store, with current pricing and images.
Why enable it
- Product cards are far more likely to convert than a text description — customers can see the item and click straight through.
- Cards always reflect live inventory and pricing, not whatever was true the last time a source was synced.
When to leave it off
If your catalog is very small or highly seasonal and you'd rather have Caro talk customers through options conversationally, you can leave this off — though for most stores, enabling it is a low-risk way to make the widget feel more like shopping and less like reading a FAQ.