Chat window settings: name, greeting, and input
Go to Apps → Caro → Widget design. The Chat tab (the default view) controls the text and behavior of the chat window itself. Every change appears instantly in the Live preview on the right — nothing needs saving first.
Chat window
| Field | What it does |
|---|---|
| Agent name | Shown in the chat header. Defaults to your store name if left blank. |
| Header subtitle | Small text under the agent name (e.g. "Typically replies instantly"). |
| Input placeholder | Placeholder text in the message box (e.g. "Ask a question…"). |
| Input style | Shape of the message input — Rounded pill is the default. |
Let shoppers expand to full-screen lets customers blow up the chat window to fill their whole screen — useful for browsing more products while chatting. This requires the Growth plan or higher; on Starter it's shown disabled with an upgrade prompt.
Greeting message
The first message customers see the moment they open the widget, before they've typed anything (up to 500 characters). Keep it short and specific — e.g. "Hi there! 👋 How can I help you today?" — since it sets the tone for the whole conversation.
Suggested questions
Clickable shortcut buttons shown right under the greeting, letting customers start a conversation with one tap instead of typing. You can add up to 6.
- Click Add question to add a new shortcut (up to the limit of 6, shown as a counter like "5/6").
- Click the trash icon next to any question to remove it.
- Pick the questions customers actually ask most — "Where is my order?", "What is your return policy?" — since these are the fastest path into a conversation and directly shape what customers expect Caro to help with.
Live preview
The panel on the right always reflects your current settings live. Use the Launcher / Track / Help / Chat open buttons above it to preview each state of the widget without needing to open your actual storefront.