Training: reviewing gaps and corrections

The Training page (in the app nav, next to Memory) is where corrections live once you've made them — and where you can see, at a glance, every conversation that's still waiting on one.

Needs attention

Any conversation your agent couldn't answer, or that got escalated, shows up here until you correct it — this is the backlog of real gaps in what Caro knows, worth working through regularly rather than only stumbling across one occasionally while browsing Conversations.

For each one you can:

• Open conversation — see the full transcript for context before deciding what the right answer actually is.
• Revise answer — jump straight into the same correction flow described in Rating and revising replies, pre-filled with the customer's question and whatever Caro said (if anything).

Once you save a correction, that conversation drops off this list automatically.

Trained

Every correction you've ever saved — whether from this page or from a conversation's own transcript — in one searchable list, newest first. Each entry shows the original question, the corrected question and answer, and which FAQ entry it was saved to.

Use Remove if a correction turns out to be wrong or no longer applies. This deletes both the correction record and the FAQ entry it created, so Caro goes back to answering the way it did before — it's a real undo, not just hiding the row.

Why this page exists

Corrections directly shape what Caro says to future customers (see Rating and revising replies for exactly how), so treating "training" as its own regular task — not just something you do in passing inside a conversation — is one of the most direct ways to improve accuracy over time. This page is the single place to do that: work the backlog in Needs attention, and audit what you've already taught Caro in Trained.