Your organization is the top-level account that contains all your agents, channels, sources, and team members. Organization settings let you manage the name, branding, and account-wide configuration.
Getting to Organization Settings
Click your organization name or avatar in the bottom left corner of the sidebar → Settings. Or navigate directly via the gear icon.
Organization name
Your organization name appears in your billing receipts and in the Vosaire dashboard sidebar. It's not visible to your end users (visitors who chat with your agents see your agent's display name instead).
To change it: Settings → Organization → update the Name field → Save.
Organization ID
Your organization ID is a unique identifier for your account. You'll need it if you're using the Vosaire API to programmatically manage resources, or when contacting support about an account-level issue.
Default timezone
Set your organization's default timezone here. This affects how timestamps appear in the dashboard and when time-based routing rules are evaluated. If your support team is in London but you're based in New York, set this to match where your team works.
Deleting your organization
Organization deletion is permanent and removes all agents, channels, conversations, and data. This cannot be undone.
If you want to delete your organization: Settings → Organization → scroll to the Danger Zone → Delete Organization. You'll be asked to type your organization name to confirm.
Before deleting, export any conversation data you need to keep.
API keys
Your API keys are in Settings → API. These are used for:
- The API channel (for custom integrations)
- Programmatic management of agents and sources via the Vosaire REST API
- Embedding the widget with custom visitor data
Keep API keys private. If a key is compromised, delete it and generate a new one — revocation is immediate.