Train once.
Answer every query. Close every sale.
Not just a support chatbot — an AI agent that solves every customer question, and sells the moment it sees the opportunity. One agent, every channel.
7-day free trial · No credit card · Cancel anytime from Shopify
Sound familiar?
“Where is my order?” — again
The same question, dozens of times a day. Every one of those tickets is sitting right there in Shopify — tracking number, fulfillment status, all of it. Your team just has to go look it up, every single time.
A question goes unanswered. The sale goes with it.
A shopper has one question about sizing, stock, or shipping time. No one's around to answer it. They close the tab. That's a sale your store never even knew it lost.
Your helpdesk doesn't know your store
A generic chatbot can hold a conversation. It can't tell a customer if an item is in stock, what their order status is, or generate a real discount code — because it was never wired into Shopify in the first place.
Up and running in under a minute
No setup calls, no configuration spreadsheets, no waiting. Install, sync, done.
Install Caro, turn on the widget
Caro's Shopify App Store listing is on the way — until then, install straight from this page with your store's myshopify.com address. No developer, no code to paste — just one toggle in your theme editor to turn the widget on.
Caro learns your store instantly
Caro reads your products, collections, policies, blog posts, and pages. Your AI agent knows your inventory, prices, shipping times, and return policy before a customer asks.
Customers get answers 24/7
Product questions, order status, returns — answered instantly. Complex issues escalate to your support inbox automatically. You only deal with the cases that actually need you.
Built for how Shopify merchants actually work
Not a generic chatbot you bolt onto a Shopify store. Built from the ground up for e-commerce support.
Product Q&A
Every SKU, variant, price, and availability — your AI agent knows it all. Customers get accurate answers without browsing product pages.
- Every SKU, variant & price synced automatically
- Understands sizing, compatibility & ingredient questions
- Learns from product descriptions, collections & metafields
Sales agent
Caro can add products to cart, generate one-time discount codes, and build a draft order with a direct checkout link — recovering sales inside the chat itself.
- Adds items to cart mid-conversation
- Generates one-time discount codes on the fly
- Builds a draft order with a direct checkout link
Customer Memory
Caro remembers returning customers — preferences, past issues, even products they browsed but didn't buy — across separate conversations, not just within one chat.
Order status, live
Customers type their order number and get real-time fulfillment status and tracking — all inside the chat.
Returns & cancellations
Answers return policy questions instantly, and flags cancel/return requests on the order for your team to review.
Multi-store support
Manage up to 5 storefronts, each with its own trained AI agent, from one account.
24/7 availability
Midnight questions, Sunday pre-purchase anxiety — always on, always accurate, never tired.
Smart escalation
Complex issues escalate automatically to your inbox, with full conversation context attached.
Shopify Managed Billing
Charges appear on your regular Shopify bill. Cancel anytime from your Shopify admin — no hoops.
Built for Shopify. Not bolted onto it.
A general-purpose helpdesk can hold a conversation. It doesn't know your orders, your stock, or your products — because it was never wired into Shopify to begin with.
The full feature set, at a glance
From day-one support automation to sales recovery and developer access — here's everything Caro brings to your Shopify store.
Support agent
- Order status tracking
- Live inventory check
- Product recommendations in chat
- Customer notes & tags saved to Shopify
- Customer Memory — remembers returning customers
- Cancellation & return intake
- Escalation to a human
Sales agent
- Sales agent (cart, coupons, checkout)
- One-time discount code creation
- Cart recovery
- Draft order + direct checkout link
- Back-in-stock capture
- Email/SMS marketing consent capture
- Revenue attribution dashboard
Channels & insights
- Gmail support channel
- WhatsApp, Telegram & Gmail inboxes
- CSAT ratings & sentiment analysis
- AI conversation summarization
- Zapier integration (5 triggers, 3 actions)
Advanced & developer
- White-label widget
- AI re-ranking for higher answer accuracy
- Custom API tools (call your 3PL/ERP)
- Routing rules & conversation automation
- Developer REST API access
- Shopify Flow trigger automation
- Customer metafield enrichment
- Multiple stores (up to 5)
- Monthly scheduled content sync
Feature availability varies by plan. See the full plan comparison →
Why merchants are choosing Caro
Real, verifiable reasons — not manufactured quotes
Answers from your real store data
Order status, stock levels, and product details come straight from your Shopify store — not a script someone wrote and hoped stays accurate.
One line on your Shopify bill
No separate subscription, no separate login. Caro is billed through Shopify's own billing system, alongside every other app you run.
Built only for Shopify
Not a general support tool with a Shopify integration bolted on — Caro was built specifically around how Shopify stores actually work.
Questions merchants ask before installing
Start answering customers
in under a minute
Add Caro to your Shopify store today. 7-day free trial, billed through Shopify, cancel anytime.
No credit card · No code · No developer needed