What are channels?

A channel is how customers reach your agent. Once you've trained an agent, you need somewhere for it to actually have conversations — that's what channels are for.

Available channel types

How to add a channel

Channels are created inside individual agents — not from the top-level Channels page. To add one:

1. Go to your agent → Channels tab
2. Click Add Channel
3. Select the channel type
4. Configure the settings for that type

When adding any channel, you'll set:

• Channel name — for your reference in the dashboard
• Default AI Agent — which agent handles conversations on this channel (pre-filled since you're adding from inside an agent)
• Reply mode — Auto-reply (sends immediately) or Draft (holds for human review)

One agent, multiple channels

A single agent can power multiple channels at once. You might have:

• The same agent handling both your website widget and your Gmail inbox
• Or a dedicated agent for each channel if the audience and tone are different

Channels vs. connections

There's a distinction worth understanding:

Connections are the authentication layer — the OAuth tokens that authorize Vosaire to access Gmail, Notion, Google Drive, etc. They live in the Connections page in the sidebar.

Channels are where conversations happen. A Gmail channel uses a connection under the hood, but the channel itself is what routes messages to your agent.

For Gmail, the flow is: create a connection (OAuth with Google) → then create a Gmail channel and point it at that connection.

For Telegram and the website widget, there's no separate connection — everything is configured directly in the channel settings.

The top-level Channels page

The Channels page in the sidebar shows all channels across all your agents in one place. It's useful for a quick overview but you can't create channels from there — you have to go into an individual agent to add new ones.