Troubleshooting: when results look wrong or empty

Start with whichever problem matches what you see.

AI never recommends my store

1. Check AI can reach you. Open AI Access. If your store is password-protected, AI can't read it at all. Make sure no crawler that answers shoppers is blocked. See AI access check.
2. Check your questions. Very broad questions ("best shoes") are dominated by big brands. Add more specific ones the way your shoppers ask: a use, a problem, a price, a place. See buyer questions.
3. Check the app knows your names. Under Settings → Store & AI writing, add every name shoppers and AI use for your store, and your websites. A name the app doesn't know isn't counted as you.
4. Then work through What to fix, starting with high impact. Filling AI gaps and fixing product data are usually the fastest wins.

A competitor is counted as me, or I'm missing

• If one of your own brands shows as a competitor, add it to your store and brand names in Settings → Store & AI writing, then Ignore it on Competitors.
• If a real competitor shows up under your names, remove it from your names. Don't add competitors there.

My score changed but I didn't change anything

AI answers vary from run to run, and competitors change their stores too. Look at the trend over several scans. Open a question to read the full answers and see what changed.

AI sales shows nothing

• Check Home → Storefront tracking says On. If it stays Not on yet, reinstall the app or contact support.
• AI sales only counts shoppers who allow analytics on your store, and only visits where the AI assistant passes on where the shopper came from. Low numbers early on are normal. See why the numbers are a floor.

A scan seems stuck

Scans take a few minutes. You can close the page: progress shows as "X of Y answers in". An answer that couldn't be fetched says so, and is asked again in the next scan. If none of the AI assistants on your plan can be asked at that moment, AI Visibility says so, and scans start again as soon as one is available.

A page or product fix failed

Click Write again (pages) or Write new suggestions (products). If it keeps failing, contact support.

Checks have paused

If AI checks this month is complete, new checks and AI writing pause until the date shown. Your results, pages and AI sales stay. See your monthly AI checks.

I can't add a question or competitor

You've reached your plan's limit. Pause a question or remove a competitor to make room, or compare plans.

Still stuck?

Contact support at vosaire.com/contact or support@vosaire.com, and say which store and page you're looking at.