Shopify Flow trigger and Custom API tools

Go to Apps → Caro → Actions → Support, near the bottom of the list.

Shopify Flow trigger — requires the Pro plan

Fires a Shopify Flow you've built. If you already use Shopify Flow for automations (tagging orders, sending internal alerts, updating a spreadsheet), this action lets a conversation trigger any Flow you've set up — connecting Caro to whatever automation logic already exists in your store, instead of Caro needing a bespoke integration for each use case.

Custom API tools — coming soon (Pro plan)

Shown as "Coming soon" rather than an enable checkbox — this will let Caro call your own 3PL, ERP, or other external systems directly from a chat conversation. Not yet available, but visible in the UI as a preview of what's planned for the Pro plan.

Why these two matter together

Between an existing Flow and a future custom API connection, these are the two paths for connecting Caro to systems outside Shopify's native customer/order data — worth knowing about even before you need them, since they define the ceiling of what Caro can eventually be wired into for your specific operations.