AI customer support automation that handles L1 tickets — automatically
Vosaire trains on your knowledge base — and responds instantly — on your website, via Gmail, on WhatsApp, or in Telegram — automatically. Auto-drafts ticket replies, tracks CSAT and sentiment on every conversation. Your team focuses on complex issues. The AI handles the rest.
Your best agents are buried in tickets that don't need their expertise
L1 support — password resets, policy questions, order status, FAQ lookups — consumes 60–70% of your team's time. It's answerable from your docs. It just needs an AI in front of it.
Ticket volume outpaces headcount
Support teams can't scale linearly with growth. Every new customer cohort brings more tickets. Vosaire deflects the automatable ones so your team's time goes further.
Response times slip under volume
SLA breaches happen when queue depth grows faster than capacity. Vosaire handles common queries instantly — keeping your SLAs intact even on peak days.
Inconsistent answers damage trust
Different agents give different answers to the same question. Vosaire always answers from your official knowledge base — consistent, accurate, on-brand.
You can't improve what you can't measure
Without CSAT and sentiment data, you're guessing at support quality. Vosaire tracks both automatically — giving your team actionable data every day.
Automate L1, empower your team, and measure everything
Three layers of support automation that work together.
Every message answered — website, Gmail, WhatsApp, or Telegram
When a customer sends a message — through your website chat, an email to support, a WhatsApp, or a Telegram message — Vosaire reads it, searches your knowledge base, and drafts the reply in seconds. One agent. Every channel. Draft mode keeps your team in control. Auto-send handles the high-confidence routine ones.
- Works on website chat widget, Gmail, WhatsApp Business, and Telegram
- Draft mode for full control — team reviews every reply before sending
- Auto-send for routine questions on any channel
- Routing rules assign different agents or modes per channel
Deflects tickets before they reach your queue
The chat widget on your site or app handles questions before customers reach the contact form. It's the first line of defense — answering instantly, 24/7, from your own documentation. Questions that can't be answered are escalated with full context to whichever channel or helpdesk your team uses.
- Answers questions from your knowledge base in real time
- Escalates to helpdesk with full conversation context
- Confidence scoring — escalates when uncertain
- Brand-matched widget — colours, persona, launcher icon
CSAT, sentiment, and gaps — visible every day
Vosaire scores every conversation automatically — across every channel. CSAT trends, sentiment breakdowns, unanswered questions, and source performance — all in one dashboard, whether the conversation came from your website, Gmail, WhatsApp, or Telegram.
- CSAT trend charts with daily granularity across all channels
- Sentiment analysis — frustrated, neutral, satisfied
- Unanswered questions report — close knowledge gaps fast
- AI conversation summarization for fast agent review
Connected to your helpdesk and live in 4 steps
No disruption to your existing workflow. Vosaire plugs in alongside your current tools.
Add your knowledge sources
Connect your help center URL, upload your internal docs, or link your Notion knowledge base. Vosaire indexes everything in minutes.
Connect your helpdesk
Link FreeScout, Zendesk, Freshdesk, or Gorgias. Helpdesk auto-drafting starts immediately for new tickets.
Embed the chat widget
Add the Vosaire widget to your site or app with one script tag. It deflects common queries before they become tickets.
Review analytics and improve
Check the unanswered questions report weekly. Add missing content to your knowledge base. AI Agent accuracy improves with every update.
Works with your existing tools
Native integrations for core tools — plus Zapier, n8n, and a public API for custom workflows.
FreeScout
Auto-draft replies in your FreeScout mailbox
Zendesk
AI-drafted ticket responses inside your Zendesk workflow
Freshdesk
Draft and send replies from Freshdesk automatically
Gorgias
E-commerce helpdesk — auto-drafting built in
Notion
Sync your Notion knowledge base as a source
Need a different integration? See all integrations →
Vosaire for Customer Support Teams — FAQs
Other use cases
How does Vosaire compare?
Start automating Customer Support Teams support today
Start free — your AI agent goes live on website, Gmail, and WhatsApp in under 10 minutes.
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